Don’t manage change.
Co-create it.
Meet the Change Fluency™ expert.
Meet Jay Kiew.
Jay Kiew (JQ) is the Change Fluency™expert. As a change navigation strategist and keynote speaker with over 15 years of innovation experience, he has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena.
Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to navigate uncertainty with confidence and connection.
Kiew spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months.
Recognized as a global Thinkers360 thought leader in Agentic AI, Innovation, Change Management and Healthcare, Kiew is regularly featured in Forbes, USA Today, the Financial Times, Globe and Mail, Financial Post, Digital Journal, Ivey Business Journal, Change Leadership, and more. At the age of 19, Kiew became the world’s youngest Distinguished Toastmaster (before quickly getting old). In 2025, Jay became a Canadian delegate for the G20 YEA Summit, representing his country on national entrepreneurship policy related to Innovation, Digitization and the Future of Work. In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Adoption.
Jay holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters and a stubborn Shiba Inu named Brooklyn.
As seen in…
Signature Keynotes
Topics and Takeaways
In this section, you will find Jay Kiew’s signature keynote topics, descriptions and takeaways that leverage the Change Fluency™ model.
NAVIGATE
Leading teams through digital disruption
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Key research-backed insights and case studies about market leaders that have flourished in disruption.
Compass, the proven three-step change navigation playbook for leaders to create adaptive organizations.
How to use personal and professional challenges as catalysts to cultivate growth and resilience.
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Leaders who are looking to develop leaders
Leaders wrestling with digital transformations & human capital disruptions
Navigating this era of digital disruption can often feel like we're journeying into uncharted territory, where change rockets ahead at supersonic speed. While we strive to drive meaningful and innovative transformations, we grapple with overcoming change fatigue, fueling team engagement, and supercharging our skillsets.
As leaders, the challenge we now face is figuring out how to lead our teams confidently through the turbulence of disruption. In this 60-minute keynote, disruption strategist Jay Kiew will share research-backed case studies and playbooks of the Mavericks - trailblazing organizations and individuals that have successfully navigated change. He will unpack Compass, the leading change navigation playbook that will equip your teams with the tools and strategies needed to skillfully navigate the future of work.
EVOLVE
Driving Innovation in the Age of Agentic AI
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Simplify the AI ecosystem, pinpointing the areas of greatest impact and opportunity.
Develop the AI fluency necessary to drive disruption at work come Monday.
Adapt Compass, the change navigation playbook to nurture successful transformations.
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Learners curious about how the AI ecosystem is evolving in 2024
Leaders who want to embed AI and automation within their organizations
Executives looking to understand where market leaders are applying generative AI
In this age of artificial intelligence, how will work evolve beyond ChatGPT?
As the world adopts AI, organizations will struggle to find their competitive edge. After all, using the same groundbreaking platforms will result in the same groundbreaking results – ultimately leading to a lack of differentiation between competitors.
Individuals and industries must learn to differentiate themselves in the age of AI – or be disrupted. Amidst the noise, three foundationally distinct skills - Wonder, Vision-Casting and Connection - are emerging.
In this experiential 60-min keynote, innovation strategist Jay Kiew will share how trailblazing organizations are driving disruption in the age of AI. He will also unpack Compass, a leading change navigation playbook that will equip audiences with the strategies needed to skillfully navigate the evolution of work.
FLOURISH
Transforming resilience into joy through turbulent times
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Strategies for resilience and positivity amidst upheaval
The surprisingly transformative power of community support in overcoming challenges
Case studies of the importance of organizational connections in enhancing collaboration
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People leaders figuring out how to shift culture and bring joy back into their teams
People leaders wanting to introduce futures thinking to their organizations
When disruption hits our lives, how do we flourish in the face of adversity?
In this 60-minute keynote, change navigation strategist Jay Kiew, half-blind cancer survivor and change navigation strategist, dives into the dynamics of transforming resilience into joy — even through our toughest times — while exploring the impact of community and connection.
He brings audiences on an unexpected journey of how our deepest struggles can unveil unexpected opportunities for joy and growth, inspiring audiences to reimagine their futures.
Watch Jay in action
Trusted by
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![Tech Talent North logo png]()
Insightful, inspiring, & innovative. I organize various conferences throughout the year. Having Jay Kiew as our closing keynote speaker for our Tech Talent North conference was exactly what we needed. I loved how relatable he was; his energy and humour allowed us to finish strong. Thanks Jay!
Erin Roddie,
Conference Director,
Tech Talent North
SaaS North
TechExit.io
Business Transitions Forum -
![CPHR BC and Yukon logo png]()
Working with Jay was seamless! Jay left a indelible mark on our audience, making every moment of his talk a captivating journey.
Jessica Ng
Events & Conference Manager
CPHR BC & Yukon -
![Vancouver Startup Week logo png]()
Jay's powerful intensity juxtaposed beautifully with his ability to share vulnerably. His message resonated with everyone in the audience.
Katty Wang,
Event Organizer,
Vancouver Startup Week -
![National Safety Council logo png]()
Our audience really enjoyed Jay’s keynote. He received a 4.8 out of 5.0. He was simply fantastic, captivating and his presentation was so helpful for me - since I am still learning about AI. Truly excellent.
Natonal Safety Council
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![Alberta Motor Association logo png]()
Jay deeply customized his keynote for our leadership summit by incorporating our core messages. It was perfect. He punctuated the close of our 2-day conference.
Jane Flower, VP Social Good
Alberta Motor Association -
![TELUS logo png]()
Jay’s passion and energy is magnetic, and his collaborative approach has a natural warmth that draws people together. Jay was fundamental in enabling our team’s growth and evolution by guiding our leadership team through critical strategy sessions to bring our teams and products together successfully. Simply put, Jay is dependable, thoughtful and strategizes and executes on mission-critical priorities with dedication, commitment and precision.
Daniel Martz,
President
TELUS Health Virtual Care -
![CPHR BC and Yukon logo png]()
It was so easy to work with Jay Kiew. His presentation was engaging, full of energy and included tips & tricks that the audience can easily take back to their own organization. I would love to work with him again!
Annie Wong
Events Specialist
CPHR BC & Yukon -
![Canadian Retinoblastoma Research Advisory Council logo png]()
Jay Kiew’s keynote was the most-talked about highlight of our conference! His mix of personal stories and professional advice made a lasting impact on us all.
Helen Dimaras & Ivana Ristevski
The Canadian Retinoblastoma Research Advisory Board
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![Cooperators logo png]()
Great energy and highly engaging. He added fun to a topic that can be complex or “heavy on the data,” making it accessible for our leaders.
Tammi Ward,
Co-Operators -
![DELL logo png]()
Insightful keynote that allowed us to gain practical knowledge of how to leverage AI in our daily operations
DELL Global Project Management Forum
Media Features
The Change Fluency™ model featured in Forbes: Navigating AI Disruption and the New Competitive Edge in Finance
The Change Fluency™ model featured in USA Today. The Future of Work: Jay Kiew on Building Change Fluency™ in an Age of Agentic AI and Accelerated Disruption
G20 Canadian Delegate: Jay Kiew has been selected to represent Canada as a 2025 delegate for the G20 YEA Summit in South Africa.
Digital Journal Feature from CIO Association of Canada: CIOs confront AI’s double edged sword - Leadership and accountability
The Change Fluency™ model featured in CU Insight: The Future of Credit Unions is Agentic.
Google is getting disrupted by Perplexity.AI.
A guide to smarter search.
Jay Kiew named to PMI's 2024 Future 50 List
In December 2024, Kiew was recognized as a 2024 Future 50 Honoree by the Project Management Institute.
Tech Talent North Feature:
5 Ways to Drive Transformational Change
The Change Fluency™ model featured in AI Today podcast:
Essential Skills for AI-Driven Project Managers
Digital Journal profile on Jay Kiew:
What growing up in constant change taught Jay Kiew about leading through it.
Financial Post guest feature: Let’s Make the War on Digital Illiteracy Personal
Jay Kiew guest feature in the Globe & Mail’s Leadership Lab: AI ethics: How far should companies go to retain employees?
