Adapt & innovate
to bring our best to life.
Meet the Change Fluency® expert.
Meet Jay Kiew.
Jay Kiew (JQ) is the Change Fluency® expert. As a change navigation strategist and keynote speaker with over 15 years of innovation experience, he has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena.
Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to navigate uncertainty with confidence and connection.
Kiew spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months.
Recognized as a global Thinkers360 thought leader in Agentic AI, Innovation, Change Management and Healthcare, Kiew is regularly featured in Forbes, USA Today, the Financial Times, Globe and Mail, Financial Post, Digital Journal, Ivey Business Journal, Change Leadership, and more. At the age of 19, Kiew became the world’s youngest Distinguished Toastmaster (before quickly getting old). In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Adoption.
Jay holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters and a stubborn Shiba Inu named Brooklyn.
As seen in…
Signature Keynotes
Topics and Takeaways
Jay Kiew’s signature keynote topics, descriptions and takeaways that leverage the Change Fluency® model.
EVOLVE
Redefining Work in the Age of Agentic AI
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Identify exactly where AI is creating and destroying value in your world.
Pinpoint blind spots and strategize to turn them into a 10x productivity advantage
Come away with a Change Fluency® roadmap to build your own personal Agentic AI strategy at work come Monday.
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Audiences uncertain how Agentic AI is reimagining work in 2026
Leaders wrestling with integrating AI meaningfully within their organizations – and bringing their teams along the journey
Executives tired of AI pilots that never scale, but ready to drive real ROI
ChatGPT-6 Astra. Claude Fable. OpenClaw.
By the time our conference comes around, these tools will have evolved beyond what we see today.
Agentic AI capability has accelerated in the last 6 months like never before, yet the world continues to struggle with integrating AI meaningfully in our workflows.
According to one study by MIT (Aug ’25), 95% of organizations are failing to see any return on investment, while the remaining 5% are exploding in productivity, shareholder returns, and employee satisfaction.
Which group do we fall into? Do we have a personal strategy to evolve how we work?
In this 60-minute keynote, bestselling author and innovation strategist Jay Kiew will share how trailblazing individuals and organizations are driving innovation and growth - and unpack the Agentic AI playbook that will help you stop experimenting with AI and start working with it.
NAVIGATE
How to Flourish in the Complexities of an Uncertain world
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Identify the Change Mindsets holding you back from adapting with confidence
Learn the three core skills required to build a Change Fluent mindset
Come away with a Change Fluency® roadmap to bring you and your teams along the journey
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Leaders looking to drive transformations that stick
Organizations wrestling with economic disruption, AI adoption and geopolitical uncertainty
Executives who want to shift their team's relationship with change from exhausting to energizing
Our world has never been more complex.
Economic pressures demand we do more with less.
Policies and regulations shift beneath our feet, leaving us less certain of the ground we're standing on. And as the pace of change accelerates, Agentic AI pushes the pedal deeper.
While we strive to drive meaningful impact, we're grappling with teams that are worn down and wondering if the effort is worth it. With everything in flux, how do we lead with confidence, let alone flourish?
In this 60-minute keynote, innovation strategist and bestselling author Jay Kiew will unpack Change Fluency®, the idea that change is a language that we can learn to speak.
Through research-backed case studies of trailblazing leaders who have turned disruption into growth - and a live walkthrough of how to apply Agentic AI to your world - Kiew will showcase the three core skills required to equip you and your teams, no matter what comes your way.
FLOURISH
Transforming Resilience Into Joy Through Turbulent Times
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Strategies for resilience and positivity amidst upheaval
The surprisingly transformative power of community support in overcoming challenges
Case studies of the importance of organizational connections in enhancing collaboration
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People leaders figuring out how to shift culture and bring joy back into their teams
People leaders wanting to introduce futures thinking to their organizations
When disruption hits our lives, how do we flourish in the face of adversity?
In this 60-minute keynote, change navigation strategist Jay Kiew, half-blind cancer survivor and change navigation strategist, dives into the dynamics of transforming resilience into joy — even through our toughest times — while exploring the impact of community and connection.
He brings audiences on an unexpected journey of how our deepest struggles can unveil unexpected opportunities for joy and growth, inspiring audiences to reimagine their futures.
CHANGE FLUENCY
Leveraging the Language of Change to Drive Growth
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Understand the four Change Mindsets that shape our relationship with disruption
Learn the three core skills required to build a Change Fluent mindset
Develop the tactics necessary to integrate innovation at work come Monday.
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Leaders who want to transform their organization's relationship with change from exhausting to energizing
Organizations seeking to differentiate themselves by mastering change as a core competency
Executives looking to drive transformation that delivers measurable growth
As today’s change landscape accelerates, we are required to drive transformation while managing resistance, navigating change fatigue and ensuring cohesive team cultures. Our role, as leaders, is more complex and uncertain than ever before, as we constantly ask ourselves “How do we bring our teams along the journey?” and “What is holding us back from innovation and growth?”
The difference between organizations that thrive and those that struggle isn't about managing change – it lies in developing fluency with it.
Just as learning a new language transforms how we think and communicate, developing Change Fluency transforms how we navigate disruption and drive growth. In this experiential 60-min keynote, innovation strategist Jay Kiew will unpack Change Fluency®, a leading change navigation playbook that equips audiences with strategies to speak the language of change with ease.
Watch Jay in action
Trusted by
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Insightful, inspiring, & innovative. I organize various conferences throughout the year. Having Jay Kiew as our closing keynote speaker for our Tech Talent North conference was exactly what we needed. I loved how relatable he was; his energy and humour allowed us to finish strong. Thanks Jay!
Erin Roddie,
Conference Director,
Tech Talent North
SaaS North
TechExit.io
Business Transitions Forum -
![CPHR BC and Yukon Innovation Keynote png]()
Working with Jay was seamless! Jay left a indelible mark on our audience, making every moment of his talk a captivating journey.
Jessica Ng
Events & Conference Manager
CPHR BC & Yukon -
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Jay's powerful intensity juxtaposed beautifully with his ability to share vulnerably. His message resonated with everyone in the audience.
Katty Wang,
Event Organizer,
Vancouver Startup Week -
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Our audience really enjoyed Jay’s keynote. He received a 4.8 out of 5.0. He was simply fantastic, captivating and his presentation was so helpful for me - since I am still learning about AI. Truly excellent.
Natonal Safety Council
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Jay deeply customized his keynote for our leadership summit by incorporating our core messages. It was perfect. He punctuated the close of our 2-day conference.
Jane Flower, VP Social Good
Alberta Motor Association -
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Jay’s passion and energy is magnetic, and his collaborative approach has a natural warmth that draws people together. Jay was fundamental in enabling our team’s growth and evolution by guiding our leadership team through critical strategy sessions to bring our teams and products together successfully. Simply put, Jay is dependable, thoughtful and strategizes and executes on mission-critical priorities with dedication, commitment and precision.
Daniel Martz,
President
TELUS Health Virtual Care -
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It was so easy to work with Jay Kiew. His presentation was engaging, full of energy and included tips & tricks that the audience can easily take back to their own organization. I would love to work with him again!
Annie Wong
Events Specialist
CPHR BC & Yukon -
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Jay Kiew’s keynote was the most-talked about highlight of our conference! His mix of personal stories and professional advice made a lasting impact on us all.
Helen Dimaras & Ivana Ristevski
The Canadian Retinoblastoma Research Advisory Board
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![Cooperators Financial Services Innovation Keynote png]()
Great energy and highly engaging. He added fun to a topic that can be complex or “heavy on the data,” making it accessible for our leaders.
Tammi Ward,
Co-Operators -
![DELL Strategy and Innovation Keynote. png]()
Insightful keynote that allowed us to gain practical knowledge of how to leverage AI in our daily operations
DELL Global Project Management Forum
Media Features
The Change Fluency® model featured in Forbes: Navigating AI Disruption and the New Competitive Edge in Finance
The Change Fluency® model featured in USA Today. The Future of Work: Jay Kiew on Building Change Fluency® in an Age of Agentic AI and Accelerated Disruption
G20 Canadian Delegate: Jay Kiew has been selected to represent Canada as a 2025 delegate for the G20 YEA Summit in South Africa.
Digital Journal Feature from CIO Association of Canada: CIOs confront AI’s double edged sword - Leadership and accountability
The Change Fluency® model featured in CU Insight: The Future of Credit Unions is Agentic.
Google is getting disrupted by Perplexity.AI.
A guide to smarter search.
Jay Kiew named to PMI's 2024 Future 50 List
In December 2024, Kiew was recognized as a 2024 Future 50 Honoree by the Project Management Institute.
Tech Talent North Feature:
5 Ways to Drive Transformational Change
The Change Fluency® model featured in AI Today podcast:
Essential Skills for AI-Driven Project Managers
Digital Journal profile on Jay Kiew:
What growing up in constant change taught Jay Kiew about leading through it.
Financial Post guest feature: Let’s Make the War on Digital Illiteracy Personal
Jay Kiew guest feature in the Globe & Mail’s Leadership Lab: AI ethics: How far should companies go to retain employees?
Frequently Asked Questions
Who is Jay Kiew?
Jay Kiew is a bestselling author, keynote speaker and innovation strategist who helps leaders navigate change, AI and innovation. He is the CEO of The Change Fluency® Co. and author of Change Fluency®. Jay has created more than $2 billion in impact for over 400 executives through organizational transformations, after leading strategic transformations at Deloitte, TELUS and ADP. He holds an MBA from the Ivey Business School and is based in Vancouver, Canada.
What is Change Fluency®?
Change Fluency® is an individual's adaptive capacity to translate challenges into opportunities. Created by Jay Kiew, it is an innovation model that first assesses the five chains of change holding an organization back, then applies nine innovation principles to drive innovation that sticks. Change Fluency® is a registered trademark of Jay Kiew.
What keynotes does Jay Kiew offer?
Jay Kiew offers three signature keynotes: EVOLVE (driving innovation in the age of AI), NAVIGATE (leading teams through digital disruption) and FLOURISH (transforming resilience into joy through turbulent times), plus the Change Fluency® keynote. Each can be focused on themes such as change management, innovation or culture.
What does Jay Kiew's AI keynote cover?
Jay Kiew's AI keynote, EVOLVE, shows leaders where agentic AI is creating and destroying value in their organization and how to bring their teams along. Audiences leave with a Change Fluency® roadmap for their own AI strategy at work. It is built for leaders tired of AI pilots that never scale and ready to drive real ROI.
Can Jay Kiew customize a keynote for our audience?
Yes. Every Jay Kiew keynote is customized. His team gathers context on what your organization is actually navigating, such as an AI rollout, a reorganization, a merger or change fatigue, so the talk speaks to your audience instead of a generic version of the topic.
Does Jay Kiew speak in person or virtually?
Jay Kiew delivers keynotes both in person and virtually. The standard format is a 60-minute keynote, and shorter main-stage slots or longer breakout sessions can be arranged on request.
How much does it cost to book Jay Kiew?
Jay Kiew's speaking fee depends on event format, audience size and location. Share your event details through the enquiry form and his team will follow up within one business day with availability and a quote.
How do I check Jay Kiew's availability?
To check Jay Kiew's availability, send your event date, location and audience size through the enquiry form. His team replies within one business day. Conference dates book early, so reach out as soon as your date is set.
Can I book Jay Kiew through a speakers bureau?
Yes. Jay Kiew works with leading speakers bureaus, and event planners can also book him directly with his team through the enquiry form.
What does Jay Kiew need on site?
Jay Kiew presents from 16:9 PowerPoint slides and needs a wireless lavalier microphone on a professional audio system, at least one confidence monitor if possible, and an A/V check at least 30 minutes before he goes on. He prefers no podium, or one pushed back so he can move freely. Full details are on the event planner page.
What is the book Change Fluency® about?
Change Fluency®: Nine Principles to Navigate Uncertainty and Drive Innovation (January 2026) is Jay Kiew's bestselling book on how leaders and organizations turn uncertainty into innovation. It was a Booklife 2025 Semifinalist in Nonfiction and a 2026 Business Book Awards Finalist. Learn more about the book.
Can we add a book signing to Jay Kiew's keynote?
Yes. Events can add a VIP Meet & Greet and book signing with Jay Kiew's bestselling book Change Fluency®. Bulk orders are discounted 10% for 100 to 199 copies and 15% for 200 to 499 copies.
What does The Change Fluency® Co. do beyond keynotes?
Beyond keynotes, The Change Fluency® Co. offers agentic AI consulting (AI audits, AI strategy and AI training), training and facilitation, Change Fluency® accreditation and industry benchmark research. Leaders can start with the free AI Readiness Assessment or explore consulting.